Shipping policy

Syaivo Home Shipping Policy

At Syaivo Home, we aim to provide a smooth, transparent, and reliable delivery experience.

We offer Free Tracked Shipping on all orders delivered to eligible addresses in the United Kingdom and the United States.

Please read the information below to learn more about our processing times, estimated delivery times, tracking, and delivery support.

Shipping Destinations

We currently ship to:

  • United Kingdom
  • United States

The available delivery options for your address will be displayed at checkout.

Order Processing Time

Orders are processed and prepared for dispatch within 1–2 business days, Monday to Friday.

Order Cut-off Time: 16:00 Greenwich Mean Time (GMT).

Orders placed after the cut-off time, during weekends, or on public holidays will be processed on the next business day.

During periods of high order volume, processing may occasionally take slightly longer. If a significant delay affects your order, we will contact you using the email address provided at checkout.

Estimated Delivery Times

Delivery times are calculated from the date your order is dispatched.

  • United Kingdom: 7–12 business days after dispatch
  • United States: 8–14 business days after dispatch

Including processing time, the estimated total delivery time is:

  • United Kingdom: 8–14 business days
  • United States: 9–16 business days

Business days are Monday to Friday and do not include weekends or public holidays.

Delivery estimates are not guaranteed. Delays may occasionally occur due to carrier disruptions, severe weather, public holidays, customs procedures, local delivery conditions, or an incorrect or incomplete delivery address.

UK online sellers must generally deliver goods within 30 days unless another delivery period has been agreed with the customer; the estimated periods published above establish the expected delivery timeframe for Syaivo Home orders.

Shipping Rates

We offer Free Tracked Shipping to eligible addresses in the United Kingdom and the United States.

  • Shipping Cost: £0.00
  • Minimum Order Value: None

Any additional delivery charge that may apply to a particular address or service will be clearly displayed at checkout before payment.

Shipping Carriers

We work with trusted local and international delivery partners.

The carrier used for your order may vary depending on:

  • The delivery country
  • The fulfilment location
  • Package size and weight
  • Local carrier availability

The name of the carrier and your tracking information will be provided after your order has been dispatched.

Order Tracking

Once your order has been dispatched, we will send you a shipping confirmation email containing your tracking number.

You can use this number to follow your shipment through our Track Your Order page or through the carrier’s tracking service.

Please allow up to 48 hours after receiving the dispatch confirmation for the tracking information to become active.

Multiple Packages

Some orders may be shipped in more than one package, particularly when products are dispatched from different fulfilment locations.

If your order is divided into multiple shipments, you may receive separate tracking numbers and packages may arrive on different days.

You will not be charged additional shipping fees if your order is divided into multiple packages.

Incorrect or Incomplete Delivery Address

Customers are responsible for providing a complete and accurate delivery address at checkout.

Please check the following information carefully before placing your order:

  • Full name
  • Street name and house number
  • Apartment or unit number, where applicable
  • City
  • Postcode or ZIP code
  • Country
  • Contact telephone number

If you notice an error after placing your order, contact us as soon as possible.

We will try to update the address before dispatch, but we cannot guarantee that changes can be made once the order has entered processing or has already been shipped.

Syaivo Home is not responsible for delays, failed delivery attempts, or packages returned to the sender because the customer supplied an incorrect or incomplete address.

Additional shipping costs may apply if an order must be shipped again due to an incorrect address.

Delivery Attempts

The carrier may leave your package:

  • At the delivery address
  • In a designated safe place
  • With a neighbour
  • At a local collection point

This depends on the carrier’s delivery procedures and the options available in your area.

Please regularly check your tracking information for delivery updates and instructions.

Delayed Orders

If your order has not arrived within the estimated delivery period:

  1. Check the tracking information provided by email.
  2. Check whether the carrier has left a delivery notice.
  3. Check with household members, neighbours, or your local collection point.
  4. Contact our customer support team with your order number.

We will review the available tracking information and, where necessary, contact the carrier or fulfilment partner to investigate.

Lost Packages

If the tracking information has not updated for an extended period or indicates that the package may be lost, please contact us.

Include:

  • Your full name
  • Order number
  • Delivery address
  • Tracking number
  • A brief description of the issue

We will investigate the shipment with the carrier and work to provide an appropriate solution.

Please do not submit a payment dispute or chargeback before giving our support team a reasonable opportunity to investigate the delivery issue.

Packages Marked as Delivered

If the tracking information shows that your order was delivered but you cannot locate it, please:

  • Check around the delivery location
  • Check with other members of your household
  • Ask nearby neighbours
  • Check for a safe-place delivery
  • Contact the carrier using the tracking number

If the package is still missing, contact us as soon as possible. We may ask the carrier for proof of delivery, delivery coordinates, or a delivery photograph where available.

Damaged Packages or Items

If your order arrives damaged, please contact us as soon as possible after delivery.

Please provide:

  • Your order number
  • A description of the damage
  • Clear photographs of the product
  • Photographs of the outer packaging
  • Photographs of the shipping label

Please keep the product and all original packaging until we have reviewed your case.

We will assess the information provided and explain the available next steps.

Missing or Incorrect Items

If an item is missing from your order or you receive the wrong product, please contact us with:

  • Your order number
  • A photograph of the items received
  • A photograph of the package and shipping label
  • Details of the missing or incorrect item

We will review the order and arrange an appropriate solution.

Order Changes and Cancellations

Contact us as soon as possible if you need to change or cancel your order.

We will try to accommodate your request, but we cannot guarantee changes or cancellations once the order has entered processing or has been dispatched.

If the order has already been dispatched, you may need to wait until it is delivered and then follow the instructions in our Refund & Return Policy.

Returns and Exchanges

We accept eligible returns or exchanges within 30 days of delivery.

Products must meet the conditions described in our Refund & Return Policy.

Shipping charges and procedures for returns may depend on the reason for the return. Please review our Refund & Return Policy before sending any product back.

Do not return an item to the business address without first contacting our customer support team and receiving return instructions.

Customs, Duties and Taxes

All applicable taxes, customs duties, and import charges for orders delivered to the United Kingdom and the United States are included in the prices shown on our store.

Customers will not be required to pay any additional customs duties, import taxes, or import handling fees upon delivery.

The total shown at checkout is the final amount payable to Syaivo Home for the order.

Contact Us

If you have any questions regarding your return, refunds, or cancellations, please reach out to our customer support team:

Store Name: Syaivo Home
Website: www.syaivo-home.com
Email: hello@syaivo-home.com
Address: 203 Witan Gate, Milton Keynes MK9 2HP, UK
Phone: +44 7576 986296
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (GMT)

We aim to respond to all emails within 24 hours during business days. Inquiries sent over the weekend will be handled on Monday morning.