Refund policy

Syaivo Home Return Policy Overview

At Syaivo Home, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help.

  • Return Window: You have 30 days from the date you receive your item to request a return.
  • Item Condition: To be eligible for a return, the item must be unused, unwashed, in the same condition that you received it, and in its original packaging (including all tags, manuals, and accessories).

Return Shipping Costs

We believe in a fair and transparent approach to returns. Depending on the reason for your return, the costs are allocated as follows:

1. Defective, Damaged, or Incorrect Items

  • Cost to Customer: £0.00 / $0.00 (Free)
  • Details: If your product arrives damaged, defective, or if you received the wrong item, please contact us immediately. We will cover 100% of the return shipping costs or arrange a free replacement.

2. Change of Mind / Buyer’s Remorse

  • Cost to Customer: Customer covers the return shipping costs
  • Details: If you no longer want the product, ordered the wrong size/color, or changed your mind, you will be responsible for paying the return shipping fees. These fees are non-refundable.

3. Restocking Fees

  • We do not charge any restocking fees for returned products.

How to Initiate a Return

To ensure your return is processed smoothly, please follow these four steps:

Step 1: Contact Us

Send an email to our support team at hello@syaivo-home.com. Please include your Order Number, the name of the item(s) you wish to return, and the reason for the return (with photos if the item is damaged).

Step 2: Receive Approval & Address

Our team will review your request. Once approved, we will send you a return authorization along with detailed instructions and the correct return address.

Important Note on Return Address: Our products are shipped from multiple fulfillment centers. Therefore, do not send your item back to the address on your shipping label or to our business office. The exact UK or US return address will be provided only after authorization. Items sent back without prior approval may not be accepted.

Step 3: Pack Your Item

Securely pack the product in its original packaging, ensuring all original components are included.

Step 4: Ship It Back

Drop off the package at the designated carrier location as specified in our return instructions. We highly recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

Refunds & Processing Times

  • Inspection: Once your return package is delivered to our facility, we will inspect the item to ensure it meets our condition criteria.
  • Approval & Processing: After inspection approval, your refund will be automatically processed back to your original method of payment within 7 business days.
  • Bank Clearance: Please note that depending on your bank or credit card company, it may take an additional 7 business days for the funds to officially reflect in your account.

Exchanges & Non-Returnable Items

  • Exchanges: The fastest way to get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.
  • Non-Returnable Items: Certain types of items cannot be returned due to hygiene reasons, custom personalization, or product type. These items will be clearly marked on their respective product pages.

Contact Us

If you have any questions regarding your return, refunds, or cancellations, please reach out to our customer support team:

Store Name: Syaivo Home
Website: www.syaivo-home.com
Email: hello@syaivo-home.com
Address: 203 Witan Gate, Milton Keynes MK9 2HP, UK
Phone: +44 7576 986296
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (GMT)

We aim to respond to all emails within 24 hours during business days. Inquiries sent over the weekend will be handled on Monday morning.