Frequently Asked Questions

Find answers to common questions about ordering, shipping, returns, payments, and our products.

Orders

How do I know that my order has been received?

After completing your purchase, you will receive an order confirmation email at the address provided during checkout.

Please check your spam or junk folder if the email does not appear in your inbox. If you still cannot find it, contact us at hello@syaivo-home.com.

Can I change or cancel my order?

Please contact us as soon as possible after placing your order.

We will do our best to make the requested change, but we cannot guarantee changes or cancellations once the order has entered processing or has already been dispatched.

What should I do if I entered the wrong delivery address?

Contact us immediately at hello@syaivo-home.com and include your order number and the correct address.

If the order has not yet been processed or dispatched, we will try to update the delivery details. Address changes cannot be guaranteed after dispatch.

Can items from the same order arrive separately?

Yes. Some products may be dispatched from different fulfilment locations and may arrive in separate packages.

If this happens, you may receive more than one tracking number. You will not be charged additional shipping fees.

Shipping & Delivery

Do you offer free shipping?

Yes. We offer Free Tracked Shipping on eligible orders delivered to the United Kingdom and the United States.

How long does it take to process my order?

Orders are normally processed within 1–2 business days, Monday to Friday.

Orders placed after the daily cut-off time, during weekends, or on public holidays will be processed on the next business day.

How long does delivery take?

Estimated delivery times after dispatch are:

• United Kingdom: 7–12 business days
• United States: 8–14 business days

Including processing time, the estimated total delivery time is:

• United Kingdom: 8–14 business days
• United States: 9–16 business days

Delivery times are estimates and may occasionally be affected by public holidays, carrier delays, customs procedures, severe weather, or an incomplete delivery address.

How can I track my order?

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.

You can use the tracking number on our Track Your Order page or on the carrier’s tracking website.

Please allow up to 48 hours for tracking information to become active.

What should I do if my order is delayed?

First, check the tracking information provided in your dispatch email.

If there has been no update for an extended period or the estimated delivery window has passed, contact us at hello@syaivo-home.com with your order number.

My tracking says delivered, but I cannot find the package. What should I do?

Please check:

• Around the delivery location
• With other household members
• With nearby neighbours
• Any designated safe place
• Your local collection point

You should also contact the carrier using the tracking number. If the package is still missing, contact us so that we can review the delivery information.

Returns & Exchanges

What is your return policy?

Eligible items may be returned or exchanged within 30 days of delivery.

To qualify, the item must normally be:

• Unused
• In its original condition
• In its original packaging
• Accompanied by proof of purchase

Please review our Refund & Return Policy for full details and any applicable exclusions.

How do I request a return or exchange?

Email hello@syaivo-home.com before sending anything back.

Please include:

• Your full name
• Order number
• The item you wish to return
• The reason for the return
• Photographs, where relevant

We will review your request and provide the appropriate return instructions.

Where should I send my return?

Do not send a return to the business address without receiving instructions from us first.

The correct return address may depend on the product and fulfilment location. Our customer support team will provide the relevant address after approving your return request.

Who pays for return shipping?

Return shipping arrangements may depend on the reason for the return.

Please contact us before returning the item. We will explain the available options and any applicable return shipping costs.

What should I do if my item arrives damaged or incorrect?

Contact us as soon as possible and provide:

• Your order number
• A description of the issue
• Clear photographs of the item
• Photographs of the packaging and shipping label

Please keep the item and its original packaging while we review the case.

How will I receive my refund?

Once the returned item has been received and inspected, we will email you with the outcome.

Approved refunds will be issued to the original payment method. Your bank or payment provider may require additional time to display the refund in your account.

Payments

Which payment methods do you accept?

The available payment methods will be displayed during checkout.

Depending on your device, location, and eligibility, these may include major credit or debit cards and supported express payment services.

Is my payment information secure?

Payments are processed through secure third-party payment providers.

Syaivo Home does not store your full credit card number or sensitive payment details on its own servers.

Which currency will I be charged in?

Prices are displayed in British Pounds (GBP) unless another currency is clearly shown for your market or during checkout.

Your bank or payment provider may apply currency conversion fees if your account is held in another currency.

What should I do if my payment is declined?

Check that:

• Your card details are correct
• Your billing address matches your bank records
• You have sufficient available funds
• Your bank has not blocked the transaction

You may also try another available payment method or contact your bank for assistance.

Products

How do I choose the correct size or variant?

Please review the product description, measurements, specifications, and variant information before placing your order.

For products available in several sizes, measure the intended space or furniture and compare the measurements with the size guide shown on the product page.

Will the product colour look exactly the same as it does online?

We aim to display product colours as accurately as possible.

However, slight differences may occur because of lighting, photography, screen brightness, monitor settings, and natural variations in materials.

Where can I find product materials and care instructions?

Where available, material details and care instructions are provided in the product description or in the Material & Care section of the product page.

Please follow the instructions provided for the specific item.

What should I do if I need more product information?

Contact us at hello@syaivo-home.com and include the product name or a link to the product page.

We will do our best to provide the available information.

Multi-Buy Offers

How do multi-buy savings work?

Selected products may be eligible for a multi-buy offer.

Where an offer is available, the eligible quantity, discount, and conditions will be shown on the relevant product page or during checkout.

The discount must be visible in your order summary before you complete payment.

Can I combine a multi-buy offer with another discount code?

This depends on the conditions of the specific promotion.

If discounts cannot be combined, Shopify will apply only the eligible offer accepted during checkout.

Contact & Support

My question is not listed. How can I contact you?

Our customer support team will be happy to help.

Store Name: Syaivo Home
Email: hello@syaivo-home.com
Business Address: 203 Witan Gate, Milton Keynes MK9 2HP, UK
Phone: +44 7576 986296
Customer Service Hours:
Monday–Friday: 9:00 AM–5:00 PM GMT

We aim to respond to emails within 24 hours, Monday to Friday. Messages received during weekends or public holidays will be answered on the next business day.